This article is going to describe an alternative way to do brand account appeal. In case you need to appeal for your primary/personal YouTube account, the procedure depicted here isn’t going to help you. You should rather go through the steps described in the article whose link is given below. This particular procedure is suitable not only for primary account appeal, but also for brand account appeal. Should that procedure not work for you in case of brand accounts, you need to follow the system depicted in the current article. Good luck with your YouTube account termination appeal!
You did a brand account appeal and the reply dumbfounded you?
Have you ever had this experience that you appealed the suspension of your brand channel and you received this reply from YouTube accounts team that ‘We reviewed your situation and found that your account is fully active and operational. You should be able to login with your correct user id and password. In case you forgot your password, you can request for a new one.’ Upon receiving this message you just got dumbfounded because, you still can’t access your brand channel and it seems to be still suspended. Well, come to know why this happened and also learn another way to do a brand account appeal.
You most possibly used the following form with url https://support.google.com/accounts/contact/suspended?p=youtube to appeal the suspension of your brand channel:
Who is responsible for this misunderstanding?
Although you appealed through a right form, but the problem was with a Google official. Some officials are really new to the company and they haven’t had the time to grow expertise and experience yet. So some of these novice officials might be processing your suspension appeal wrongly. Although you provided them with the url of your brand channel, but still they consider that the problem was with your primary channel (which is still active), that’s why when they take a look at this and find the channel active, they assume that it was simply ‘login failed’ problem, so they send a reply like the above-mentioned.
Interestingly enough, you can not exactly blame them for this doing; after all you just used a form to appeal your channel’s suspension, whose link is found at the bottom of the webpage that is seen when someone tries to log into their suspended primary channel (FIY the page is shown below).
How an expert Google official processes your request
That’s why when an inexpert YouTube official processes your suspension appeal request, they might consider that it’s your primary channel they’re dealing with and responds accordingly. On the other hand, when an expert official handles your appeal, they check the url of the channel under consideration carefully and they know it’s your brand channel they’re dealing with and then they take proper actions (keep the channel suspended if they find you guilty or unsuspend it if they find the suspension as a mistake/misunderstanding). So should you repeatedly receive this invalid reply from YouTube accounts team that ‘Your account is fully active and operational’ while it is not, you should go through the following steps instead to restore your brand channel: (This is a tutorial on brand account appeal.)
Steps to follow to successfully do brand account appeal
(1) Go to your gmail of the concerned YouTube channel in desktop version. Click on the icon at the upper-right corner of the screen. A popup menu will emerge, as shown in the following image.
(2) Click on the blue ‘My Account’ link, you’ll be directed to this page with url https://myaccount.google.com/?utm_source=OGB
(3) Click on the same icon again. But this time a different popup menu will emerge which will show all your accounts (brand and primary) under the particular gmail/google id currently being considered, like in the image below:
Here you will see one or more of your suspended brand accounts. The whole brand account(s) has been suspended because Google thinks you have violated some of their guidelines/TOS on YouTube. Now you need to take actions to restore it. So click on the particular brand account you want to restore on the menu. You may be prompted to enter your password to your gmail again. Just do it. You’ll be directed to the following page: (This is a tutorial on how to do brand account appeal.)
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At the lower portion of this page you’ll see the following segment:
Now you need to click on the blue/purple ‘Ask Google to restore your Brand Account’ link. You’ll be directed to a page which has the appeal form as below:
Information that you need to provide in the appeal form
You need to provide the official email address you use to manage your brand account and also your preferred contact email address. In my opinion, both could be the same, unless you don’t use this gmail too frequently for exchanging mails. The good thing about this method for brand account appeal is that you don’t have to find out the url of your channel, unlike the primary channel suspension appeal (which is surely a tedious job). The code/number that represents your brand account/channel is already there. Watch the following 10 seconds video to understand what I mean:
Now you need to provide any additional information about the disabled Brand Account. Here you may be stating that ‘My brand account has been suspended because it has been thought that I violated YouTube’s guidelines/TOS although I did nothing of that sort. So please review into my case and restore my brand account.’ (This is a tutorial on brand account appeal.)
Once your whole brand account is restored/reinstated, you may get your channel back as well.
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